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QSS System – The Smart Manager of Your Call Center

Unlock your team’s hidden sales potential with QSS System, the AI-powered platform for call training and conversation analysis. We help you transcribe and evaluate 100% of your employees’ calls within seconds, improving service quality, transforming random supervision into precise training plans, and maximizing every call to increase closing rates and multiply your revenue.


Our Vision for QSS System:

"Delivering highly accurate AI-powered analytics technologies to enable organizations to gain 100% control over call quality and eliminate random human evaluation; transforming every recorded word in your call center into strategic insights and training decisions that boost closing rates and drive sustainable growth."


Our Mission for QSS System:

"Equipping sales and customer service departments with an always-on AI quality coach; ensuring 100% objective analysis of all team calls based on your company’s policies. Our mission is not to hunt mistakes, but to provide customized training plans that eliminate revenue leakage, improve employee performance, and help you build a high-performing sales team that never misses a closing opportunity."

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  • 100% call coverage and analysis
  • Customized evaluation based on your company policies
  • Hybrid intelligence that understands conversation context
  • Accurate customer sentiment analysis
  • Automated training plans for employees
  • Real-time reports to improve closing rates

Strategic Objectives of QSS System:

  • Eliminating “Managerial Blindness” (Executive Level):
    • Illuminating the “dark areas” in the sales department by analyzing 100% of calls, stopping financial leakage caused by missed sales opportunities.
  • Doubling Closing Rates (Sales Managers):
    • Transforming raw data into actionable sales tactics by analyzing micro-emotions of customers and generating automated training plans that turn every employee into a “sales champion”.
  • Full Automation of Quality Assurance (QA Managers):
    • Eliminating manual call listening workload and providing 100% objective and accurate evaluations based on AI aligned with your company’s script and policies.
  • Building a “Supportive Coach” Culture:
    • Shifting QA perception from fault-finding supervision to a development partner that guides employees step-by-step to improve future call performance.
  • Strict Compliance & Data Security:
    • Ensuring full adherence to company scripts and legal standards while maintaining maximum encryption and confidentiality of all customer call data.
  • Who was the QSS intelligent analysis system designed for?

    Designed specifically for senior management, company owners, sales managers, and quality assurance (QA) managers in the real estate, insurance, education, and business process outsourcing (BPO) sectors. In short: It's the strategic tool for any corporate leader who refuses to leave 95% of their team's calls to chance and wants to transform their call center into a 100% accurate "deal closing machine."

  • How is the accounting mechanism done? Is it monthly, annually, or based on the number of employees?

    The system operates on a flexible cloud service (SaaS) model. You can choose the package that best suits your company size based on the number of agents/employees or the volume of minutes analyzed, with monthly or annual subscriptions. There are no hefty setup fees; your investment in QSS pays for itself many times over within weeks by saving sales deals that would otherwise be lost due to employee errors.

  • Can I customize the artificial intelligence to be compatible with my company's script?

    Absolutely, and that's our "striking point." QSS isn't a blank slate; thanks to its "hybrid intelligence" feature, you can upload FAQs, company policies, and your sales script. The system will read and understand them to evaluate and hold your employees accountable based solely on your criteria, just like a human quality manager who's an expert on your products.

  • Are my clients' conversations secure? And will I pay extra for future updates?

    Your data privacy is our top priority. The platform is built on an enterprise-grade infrastructure that ensures end-to-end encryption for all recordings and calls. And when it comes to updates, our partnership means you're always ahead of the curve. All AI advancements, performance improvements, and technical support are fully included in your subscription with no hidden fees.

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